Refund Policy

Except for the items listed under "What is not refundable" below, a full refund of your most recent purchase is available within 7 days of that purchase if the service is materially unusable for you and our support team cannot resolve the problem. Open a support ticket first so we can try to fix it — most connection issues can be resolved.

Approved refunds are returned through the original payment channel. Processing time depends on the payment provider.

• The 3-day plan. It is priced as a low-cost trial and is treated as consumed at purchase — try it before committing to a longer plan.

• Credits and points, however earned.

• Referral rewards.

• Service time already consumed.

• Purchases older than 7 days.

• Remaining time on accounts suspended or terminated for violating the acceptable-use or fair-use rules in our Terms of Service.

Refunds exist to protect you when the service genuinely does not work — not as a way to use paid service for free. Repeated refund requests, or a pattern of purchasing and refunding, may be declined and may lead to restrictions on the account, including losing the ability to purchase or request refunds.

If you purchased through an app store, refunds follow that store's own refund process and policies rather than this one.

Open a support ticket in the app or on our website, tell us the order you want refunded and the problem you hit, and we will respond as quickly as we can.