Frequently asked questions

Yes. You can create an account and use the free tier without paying — no card, email, or phone number required. Free usage has a data quota and access to a subset of locations; paid plans remove the wait and unlock all locations.

Android and Windows apps are available today. More platforms are on the roadmap.

No. We do not log your browsing history, traffic content, or DNS queries. We keep minimal connection metadata and per-account traffic totals to run the service, enforce quotas, and prevent abuse. See our Privacy Policy for exact details.

Each plan includes a device limit. You can see, rename, and sign out your devices at any time from the dashboard or the app — so upgrading a phone never locks you out.

Alipay and WeChat Pay. Payment is handled by the gateway — we never see or store your card or wallet credentials.

If the service is materially unusable and support can't fix it, you can request a full refund of your most recent purchase within 7 days. See the Refund Policy page for details.

We don't collect email addresses or phone numbers, so automatic password reset isn't possible. Keep your credentials safe. If you're still signed in on a device, you can change your password from settings; otherwise contact support and we'll do our best to verify ownership.

Try switching to another location — the app's smart routing usually picks the best one automatically. If problems persist, send us a ticket from the app or your dashboard; attaching a diagnostic log helps us fix it fast.

Your account is for you and your own devices. Reselling or sharing beyond the device limit isn't allowed and may lead to suspension.

You can request permanent deletion at any time — see the Delete Account page for exactly what is removed and what we must retain for accounting compliance.